A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest.

Examples of the ailments best treated by yourself are:

• Upset stomach
• Grazed knee
• Common cold
• Sore throat
• Headache
• Colds & Flu

There is a wide variety of helpful Self Care information and resources which could help you to treat your illness without the need for an appointment:

Visit a pharmacy for healthcare advice without an appointment

Your local pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, rashes, cystitis, emergency contraceptive (most pharmacies now offer this service) and other common conditions.

No appointment is necessary and your local pharmacist is open late, is available at weekends and many public holidays. It will also save you making an appointment with your GP.

New Medicine Service

The New Medicine Service is available at pharmacies to give you extra help and advice if you’re just starting on a new medicine for one of the following conditions:

• asthma
• chronic obstructive pulmonary disease (COPD)
• type 2 diabetes
• high blood pressure
• people who have been given a new blood-thinning medicine

More about the New Medicine Service.

Whatever your eye problem your first port of call should be an optometrist. An optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.

If your optician is closed and you can’t wait until it reopens call 111

If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency.

For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible. Dentist’s can perform an appropriate assessment and advise on necessary intervention including use of any antibiotics.

If you require emergency treatment, you should contact NHS 111

Dental emergencies are: acute dental pain, facial or oral swelling, bleeding from the mouth or trauma.

If you or someone you know needs help with day-to-day living because of illness or disability, this website explains your options and where you can get support.

Single Point of Access

Telephone: 0800 2034 650

Our Single Point of Access provides a first point of contact for people wishing to access adult community mental health services in Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster. Single Point of Access offers mental health triage for routine, urgent and emergency referrals, information and advice 24 hours a day, 7 days a week, and 365 days per year.

We work closely with a number of Community Services .The attached staff can be contacted directly or through the reception staff.

• Health Visitor supports mothers with Child Health. 
• District nurses help in the care of patients who are housebound.
• Community Midwife helps in maternity care.
• Counsellor provides talking therapy to patients with mental health issues.

Contact Numbers

Queen Charlotte’s & Chelsea Hospital

Telephone: 020 3313 1111

Maternity Helpline: 020 3312 6135

Queen Charlotte’s & Chelsea Hospital is a maternity, women’s and neonatal care hospital, also with strong research links. It has a midwife-led birth centre as well as specialist services for complicated pregnancies, foetal and neonatal care.

Raymede Clinic

Telephone: 020 3317 5252

• Raymede Clinic offers free and confidential sexual health services.
• This includes STI (sexually transmitted infection), HIV testing and contraceptive services, including emergency contraception
• Our online appointment slots are usually booked up very quickly and we do update these regularly.

Extra GP and Nursing appointments are available if required at St Charles Centre for Health and Violet Melchett Clinic.

The Enhanced Access HUBs within the Royal Borough of Kensington and Chelsea offer our locally registered patients additional access to services in the evenings, weekends and bank holidays, e.g. cervical smears, vaccinations, wound care, GP appointments (not for long term conditions) and Nursing appointments.

They can be booked by asking our Receptionist or via 111 if we are closed.

The Enhanced Access HUB locations and opening hours are:

Hammersmith Walk in Urgent Care Centre

Hammersmith Centre for Health 
Du Cane Road
W12 0HS
Telephone : 0203 313 4103

UCC (including Minor Injuries services)

St Charles Centre for Health
Exmoor Street  London 
W10 6DZ
Telephone: 0208 962 4262

UCCs treat a variety of conditions that are too urgent to wait for a GP appointment (usually 48 hours) but do not need emergency treatment at an A&E.

Telephone : 0208 969 7777 and an appropriate healthcare professional will ring back.  

The practice belongs to the KCW GP Cooperative out of hours service, please phone the above number.

Repeat prescriptions should not be requested through this service

Call 111

Call 111 when we are closed to speak to an NHS professional on any urgent health or medical issue.

Calls are free from landlines and mobiles.

If you have an emergency please call 999

Medical emergencies can include:

• loss of consciousness
• an acute confused state
• fits that aren’t stopping
• chest pain
• breathing difficulties
• severe bleeding that can’t be stopped
• severe allergic reactions
• severe burns or scalds

It’s important to use A&E only for serious injuries and major emergencies.

Use your local minor injuries unit if you need medical treatment or advice which does not need a visit to A&E or a medical appointment.

Some examples of problems they deal with:

• sprains and strains
• suspected broken limbs
• minor head injuries
• cuts and grazes
• bites and stings
• minor scalds and burns
• ear and throat infections
• skin infections and rashes
• eye problems
• coughs and colds
• feverish illness in adults
• feverish illness in children
• abdominal pain
• vomiting and diarrhoea
• emergency contraception

The Practice Nurse is usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with your doctor.

The Practice Nurse complement the service that we offer to you, our patients. Please be assured that a doctor’s appointment will always be available should you prefer but you may get an earlier appointment if you opt to consult the Practice Nurse.

See a Nurse about: blood pressure checks, urine infection, cervical smears, dressings, family planning advice, contraceptives, minor injuries and ailments, immunisations, diabetes management, asthma care, COPD (heart) care, smoking cessation, free health checks for 40-70 year olds, travel advice, removal of stitches and clips etc.

Please phone our reception for an appointment.

Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor.

Please phone our reception for an appointment.