If you are booked a telephone appointment with a clinician, we will try to call you within one hour of the time given.
We will call on the telephone number given on the booking and/or the telephone number registered on your Electronic Health Record.
If we do not get through on the first attempt, we will usually try once more immediately, and then try again later that morning or afternoon at least one time.
We will send you a text message or leave a voicemail after each attempt where possible, and let you know if we are not going to try to call again.
Please note that if you are calling about someone other than yourself, we may ask the person you are calling about to verify that they are happy for us to speak with you regarding their health. This is to ensure confidentiality and accuracy.
If you do not speak fluent English, and need assistance with translation, please let our reception team know in advance so this can be arranged.
