175 Kensal Road

Golborne Medical – West Ten GPs > 175 Kensal Road

Relocation of West Ten GPs (Golborne Medical – Dr Razak) to new larger premises on Kensal Road

After many years of hard work beavering away to provide a better premises for our patients, Dr Razak’s team are excited to announce the planned relocation of the GP surgery to much larger purpose built premises around the corner at 175-177 Kensal Road, W10 5BJ, in the late autumn of 2023.

Just 350 yards away, the new premises are on the ground floor of the building in construction on Kensal Road between Holmfield House and Emslie Horniman Pleasance Park, within the Borough of RBKC.

Front view of building with GP surgery entrance shown.

Doubling the space we have had at our present site, this is great news for our patients, the new premises allowing more services than are currently possible:

More clinic space for Doctors, Pharmacists and Nursing staff
Dedicated rooms for our Physiotherapy, Massage, CBT Counselling and shared space for Group Consultations
Co-location with key allied health professionals, eg Health Visitors, My Care My Way, Mental Health specialists etc
Opportunities for drop in and / or community initiatives to support good local physical and mental health
You tell us!

The move will not require any patients to re-register with the surgery nor result in changes of staff, and as all medical records are electronic they will transfer to the new site. Dr Razak has also created a dedicated team to support the move, ensuring the transition runs smoothly without an interruption in the service and also answer any queries our patients have.

We are really looking forward to extra support for our health and wellbeing with the move to a new larger site with better facilities.”
Patient Participation Group, West Ten GPs
(Golborne Medical – Dr Razak)

Patient Feedback

We would like patient participation and feedback on the planned relocation from all of our patients

In particular, we would be very keen to hear any feedback or questions you may have about this move, and become a part of designing the services offered at the new premises:

Through the questionnaire available here, via the above QR code or via paper copy available at reception
By joining our Patient Participation Group (PPG) who are meeting monthly, via emailing [email protected]
We hosted two online Q&A sessions on Wednesday 8^th February 5:30 – 6:30pm and Tuesday 21^st February 1 – 2pm, If you missed any of these you can see the outcome on the link above.

“The news that new premises are available for Dr Razak is most welcome and will mean a better and more comprehensive service for patients. It is my utmost pleasure to recommend the premises to the patients of the practice and the local population.”
Dr Hamid Dathi, retired GP Principal & Founder

Frequently Asked Questions

We have put together a list of common questions & will update these again when we receive your patient feedback responses & after the patient engagement events. We hope these are useful.

What is the address for the new premises and is it far?

175-177 Kensal Road, W10 5BJ. Just 350 yards away, this will be only a few minutes walk from our current premises at 16 Golborne Road, W10 5PE. It is currently under construction, located between Holmfield House and Emslie Horniman Pleasance Park. We have attached a map at the bottom of this page.

When does the move take place and will there be a reduction in service during the move between Golborne and the new premises at Kensal Rise?

The move will take place around late Autumn 2023. We have a team dedicated to working on moving the surgery as efficiently as possible to make sure that on the official opening day, all our operating systems and staff are ready to provide the best care for our patients. We believe this move will be very good news for our patients, with double the space allowing for additional services & initiatives.

How will I be informed about the move to the new premises?

In addition to a text directing patients to this page, every registered patient over 16 will receive a letter by mail, so that all patients are fully informed about the move to the new better premises.

Will I remain registered when the practice moves?

Yes, you will remain registered once we move premises and you do not need to do anything. As a patient of West Ten GPs – Golborne Medical, you will automatically continue to receive General Practice services that we offer.

Will the telephone number remain the same?

Yes, we will keep the same telephone number (0208 964 4801) when relocated to the new premises which you can call Monday-Friday between 8:00 to 18:30 if you have any enquiries about your health.

Will there be any changes to the way I book appointments?

We will continue with our triage booking system which we have been using for the past few years. You can find out more information on the home page where there is a helpful video that explains how our surgery works if you are unsure. Access to appointments is always reviewed to ensure that we can meet patient needs where possible.

Are the Doctors and the Reception Team moving with us?

Yes, all our Doctors, Nurses, Pharmacists, Health Care Assistants, Reception and Admin team will be moving with us.

Will the process change to order my medication, and will my nominated pharmacy change?

No, the process to order medication will remain the same. The easiest and quickest way to request repeat prescriptions is by using your online account. Patients’ nominated pharmacies will also not change.

Are there any Tube stations nearby? What about buses?

Yes – We have 2 main tube lines nearby

•    Westbourne Park (Hammersmith city & Circle line) – 8 min walk, buses available.
•    Queens Park & Kensal Green (Bakerloo line)

PLUS a variety of buses available in the area: 23, 18, 28, 288, with a direct connection from Notting Hill, and the bus stop Bosworth Road is directly outside the new building.

Will there be disabled access and easy parking?

Yes, parking (both pay & display and resident only) is available immediately outside the vicinity and on nearby streets of Kensal Road, Bosworth Road, Adair Road and Hazelwood Crescent, with certain bays designated for blue badge holders. Step free access to the building and clinic rooms will be a standard feature throughout the building for those with mobility needs.

Will it be as easy to get an appointment?

As there will be more clinical space in the new premises, this should mean more availability for appointments, services, and new staff! We will always try to provide appointments with your preferred clinician when possible, to support a personalised approach to care, and maintain our easy access approach for more urgent queries.

With the new centre being much bigger, how will you maintain the level of service?

Although the new Centre is larger and will offer more services, we will continue to provide a high level of personalised care, with all our current team based in the new premises as well as more staff members being employed to help our patients receive the highest level of care. A high level of planning is going into ensuring the transition is smooth and the facilities are there to enhance the patient experience.

What will happen to the current building once we move out?

As you may be aware, the current building from which we operate is shared with another GP Surgery. Once we vacate the building, Dr Ramasamy’s surgery will take the vacant rooms.

What other facilities and services are available to patients at West Ten GPs – Golborne Medical?

Since the new premises will be well over double the size of our current space, we hope to be able to offer more patient appointments with all the services we currently run as well as more services in general for the benefit of patient health and wellbeing.

As well as Doctors, Pharmacists & Nursing staff, we currently we offer a range of services such as having a diabetes specialist available, Physiotherapy, CBT counselling, Massage therapy, ECG’s, and many more. We also have a range of Community initiatives in place to support good physical and mental health in conjunction with the local Borough.

We continually look at gaps in the services we provide, and welcome feedback from patients. If this is something you are interested in, please do join our Patient Participation Group!

Where do I find further updates?

As soon as we have updates ready, we will post them here on the website. Do also attend the patient engagement sessions in February, which we will send out joining instructions for in due course. Here is the playback from one of the sessions

How can I contribute?

We are really keen to build the centre around our patient’s needs and want to hear your thoughts. Please do complete the questionnaire, attend the patient engagement events or write to us at the email address above. If you have any specialist skills that you think you would like to contribute, eg in art & design, we would be really appreciative if you wished to lend these to the Premises team. Our Student Doctors are also running an art competition for all ages, please see details below.

Location Map

The new location is easily accessible from following Golborne Rd round onto the Kensal Rd. Note there is also a shorter route via Adair Rd and Hazelwood Crescent.

Art Competition

Research shows that art can promote well-being & reduce stress. We really want to make our new site a bright and welcoming community space for our patient population and are running an art competition in conjunction with our Imperial College undergraduates to decorate the new premises, with the theme of “What Does Community Mean to You”. If you are not arty, try taking a photograph or send a written quote or poem. Click here or see below for how to submit.