Golborne Medical – West Ten GPs

16 Golborne Road, Ladbroke Grove, W10 5PE


Ordering Medicines

Repeat Prescriptions

SystmOnline is the best way to order repeat medication. Simply log in and select an option.

Repeat prescriptions are medications that appear on the reverse of your prescription which your doctor would like you to continue on a regular basis.

When should I order my repeat prescription?

  • Allow at least 48 hours notice (weekday-working hrs) before collection
  • This service is available during the weekday opening times only
  • Prescriptions should not at any time be requested through the out of hour’s service
  • Do not wait until you have run out of your medication 
  • Request in good time eg when you have 7 days worth of medication left

How do I order my repeat prescription?

Online at systmonline (RECOMMENDED)Log In to Online Services
Register for Online Services
Online by completing our webformClick here to go to our webform
In person at the practice reception deskComputer slips which give a record of your repeat medication should be used to request your Repeat prescriptions. These slips are attached on the right of your prescription and should be detached and retained by you before you hand  it to the pharmacist. 

If you have lost this you can obtain a replacement by requesting at the reception when you attend
PostYou can post your prescription slip or written request to us at the Practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery. (Please allow extra time for any possible delays with the postal service).

I need my prescription urgently – I forget to order in time

If you forget to obtain a prescription for repeat medication and run out of important medicines, you may be able to get help from your pharmacy. Under the Urgent Provsion of Repeat Medication Service, pharmacists may be able to supply you with a further cycle of a previously repeated medicine without having to get a prescription from your GP. If you receive stoma products from your pharmacy or other suppler and/or receive suppose such as continence products and welfare food from community services, you should ensure you have sufficient supplies as you may encounter difficulties in obtaining theses over bank holidays, or when we are closed.

Further information on out-of-ours medicines can be found here.

Non-Repeat Items (Acute Prescriptions)

Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records. Some medications are recorded as acute as they require to be closely monitored by the Doctor. You may therefore not be issued with your requested medication as you may need to consult with your Doctor.

Non-prescription, over-the-counter (OTC) medicines

These are medicines that you can purchase from your local pharmacy without the need for a prescription.

As part of a North-West London initiative “Prescribing Wisely”, over-the-counter medicines will not routinely be available on prescription from your doctor. You can find more information here.

Hospital Requests

When you are discharged from hospital you should normally receive 7 – 14 days supply of medication.

On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.

Hospital requests for change of medication will be checked by the Practice Pharmacist first, and if necessary you will be issued with a Prescription. The Practice will endeavour to issue you with your prescription within 48 hours but it cannot be issued until your medical details are checked by the Doctor.

Note some specialist medications are only prescribable by the hospital and are not permitted to be added to primary care repeat prescriptions, due to standard NHS medicines management policies.