Golborne Medical – West Ten GPs

16 Golborne Road, Ladbroke Grove, W10 5PE


Full records access to your notes

About these changes

All GP surgeries are required to give all patients in England online access to new information as it is added to their GP health record.

Patients with online accounts, such as through the NHS App, should be able to read new entries, including free text, in their health record. This applies to future (prospective) record entries and not historic data.

This is an NHS England programme. The change supports NHS Long Term Plan commitments to provide patients with digital access to their health records. It means GPs will need to consider the potential impact of each entry, including documents and test results, as they add them to a patient’s record. Patients will not see personal information such as test results until they have been checked and filed, giving clinicians the chance to contact and speak to patients first.

Research shows that increasing numbers of patients want easy access to health information about them, including 80% of the 28 million NHS App users. Better access supports patients as partners in managing their health, and can help reduce queries to general practice such as on negative test results and referral letters.

The change also supports existing GMS contract requirements to promote and offer online patient access to all future information, unless exceptional circumstances apply.

This change applies to the NHS App and all other approved patient facing services apps that provide record access, for example Evergreen, Airmid, SystmOnline and Patient Access.

Why these changes are being made

Better access to health information enables patients to become partners in managing their health.

Evidence demonstrates that access to records:

  • increases patients’ feelings of autonomy, understanding of their health and ability to self-care
  • supports patients to prepare for appointments by acting as a written reminder or record of previous interactions
  • reduces the need for patients to contact general practice to get test results and referral notifications
  • increase data quality within patient record by enabling patients to flag if they think there are inaccuracies in their record
  • positively impacts on clinical indicators such as glycated haemoglobin (HbA1c) in diabetic patients

Automatic sharing of this information will reduce the burden on GPs long term, where they are currently required to manually share this information upon individual patient requests: the number of people who would like visibility of their records vastly outweighs the number of people who require limited/restricted access to their records.

Supporting a patient-centric approach to health and care, better access to records helps people to better understand and manage their health, leading to better health outcomes and improved patient and staff satisfaction.

The change supports existing GP contract obligation to provide individuals with access to their future, or prospective, health information entered after this change is made, unless exceptional circumstances apply (such as safeguarding concerns).

Please complete the Prospective Record Access Questionnaire

Prospective Record Access
Please use format day/month/year e.g. 12/05/1979
Are you the Patient that this text message has been addressed to?
If you are the patient’s carer/proxy/family member, please can you ask the patient to complete the form or call the Practice, on 020 8964 4801, for assistance to complete this over the phone.
Do you have a Patient Knows Best account?  
This provides full access to your test results and clinic letters as soon as the hospital has processed these. This is for previous and future hospital data. Register with your NHS number here https://patientsknowbest.com.
Have you registered for online access to request repeat prescriptions, see test results and book appointments?
This needs a separate password and connects you with access via the practice website or recommended apps like Airmid and myGP.
Which additional parts of the GP medical record would you like to see on your NHS app.
Choose all that apply (you can select none)
It takes on average a week for routine tests to be processed and filed, and up to 2 weeks for special tests. Tick YES to confirm that you are aware that the surgery will contact you promptly in the instance of an abnormal test result of concern.
On average one in three test results are out of the normal laboratory range, but are often within acceptable range. This can understandably cause unnecessary anxiety. The Doctor will contact you if there are any results they need to investigate further or discuss, and routine results are filed without calling each patient due to the volume of test results received.
Patients will be able to provide an answer up to 600 characters long.
0 of 600 max characters

Privacy Policy

This form collects your name, date of birth, email, other personal information and medical details. This is to confirm you are registered with the practice, to allow the practice team to contact you and also to update your medical records held by the practice and our partners in the NHS. Please read our Privacy Policy to discover how we protect and manage your submitted data.